Email sign-in codes
Check that you entered the same email address in the app, then look for the latest six-digit code. Codes expire, so request a new one if needed.
Support
Help with ProsperTrip
For account help, trip access, or product questions, email support@prospertrip.com.
Common topics
These are the issues most travelers and trip editors can resolve quickly.
Trip codes
Trip codes give read-only access to a trip. Ask the trip editor for the current code if an older one no longer works.
Notifications
Confirm notifications are allowed in iOS Settings and in the trip's notification preferences.
Photos and reservations
If a photo or reservation detail looks wrong, refresh the trip and contact the trip editor to update the source information.
Sample trip
The sample trip is read-only and can be hidden locally. It does not affect your own trips.
Account and deletion requests
Contact support from the email address used with ProsperTrip so we can verify the request.
ProsperTrip is not an airline, hotel, travel agency, emergency service, or real-time transportation provider. Always confirm critical travel details with the relevant carrier, lodging provider, or organizer.